Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Creative Raaz Media, together with its owners, affiliates, agents, contractors, and United States-based account advisors (collectively, “Creative Raaz Media,” “we,” “us,” or “our”). By accessing this website, submitting an inquiry, or engaging our services (collectively, the “Services”), you accept these Terms in full. If you do not agree, do not use the Services.

1. Services; No Guarantee of Results

We provide digital marketing, advertising management, web development, and related services. Marketing and advertising outcomes depend on numerous factors outside our control, including without limitation platform algorithms, market conditions, competition, budgets, and your own products, pricing, and conduct. ACCORDINGLY, WE DO NOT GUARANTEE ANY PARTICULAR RESULT, RANKING, RETURN ON AD SPEND, LEAD VOLUME, REVENUE, OR OTHER OUTCOME. All performance figures, case studies, and statistics on this website are illustrative only and are not promises of future performance.

2. Client Responsibilities

You are solely responsible for the accuracy and legality of the information, products, offers, creative materials, and claims you provide or approve; for compliance of your business with all laws applicable to it; and for timely payment of platform ad spend and our fees. You represent that you have all rights necessary to grant us access to your accounts and materials.

3. Independent Agents and Advisors

Certain client relationships are maintained by select, industry-specific agents and account advisors located in the United States. Unless expressly stated in a signed engagement agreement, such agents act as independent contractors and not as employees, partners, or joint venturers of Creative Raaz Media, and no agent has authority to bind Creative Raaz Media to any obligation except as expressly authorized in writing.

4. Errors, Omissions, and Corrections

We work with diligence and care, but errors and omissions can occur in any human or automated process, including without limitation campaign settings, budgets, targeting, copy, code, and reporting. To the fullest extent permitted by law, our sole obligation and your sole remedy for any error or omission by us is, at our election, correction of the error, re-performance of the affected work, or a credit or refund of the fees actually paid to us for the specific deliverable affected. We are not responsible for errors in or caused by third-party platforms, or for losses attributable to information or approvals you provided.

5. Intellectual Property

We retain all right, title, and interest in and to our pre-existing and independently developed materials, know-how, methodologies, frameworks, processes, and trade secrets (our “raaz”), whether or not used in deliverables. Upon full payment, and unless otherwise agreed in writing, you receive a non-exclusive license to use final deliverables for your own business purposes. Nothing herein transfers ownership of our methodologies or internal tools.

6. Fees and Payment

Fees are as quoted or as stated in an engagement agreement. Platform ad spend is billed at actual cost and is non-refundable once spent. Except as expressly provided in these Terms or required by law, all fees are non-refundable. We may suspend Services for non-payment.

7. DISCLAIMER OF WARRANTIES

THE SERVICES AND THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

8. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL CREATIVE RAAZ MEDIA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. PLATFORM AD SPEND IS NOT A FEE PAID TO US AND IS EXCLUDED FROM ANY LIABILITY CALCULATION.

9. Indemnification

You agree to defend, indemnify, and hold harmless Creative Raaz Media and its owners, employees, agents, advisors, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your business, products, or services; materials, information, or approvals you provide; your breach of these Terms; or your violation of any law or third-party right.

10. Third-Party Platforms

The Services rely on third-party platforms (including without limitation Meta, Google, and hosting providers) whose policies, pricing, availability, and algorithms change without notice and are outside our control. We are not liable for any act, omission, outage, policy change, account restriction, or data practice of any third-party platform. Creative Raaz Media is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Google LLC, or any other platform.

11. SMS/Text Messaging Terms

Program description. With your consent, Creative Raaz Media sends informational and conversational text messages, such as replies to your inquiries, appointment reminders, and account or campaign updates.

Opt-in. You opt in by checking the SMS consent box on our contact form and providing your mobile number. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Opt-out. Reply STOP to any message to cancel at any time. After you send STOP, we will confirm your opt-out and send no further messages unless you re-subscribe. Reply HELP for help, or contact us through our website contact form.

Support and liability. Wireless carriers are not liable for delayed or undelivered messages. You are responsible for maintaining an accurate mobile number and for any charges from your carrier. Mobile opt-in data and consent will never be sold, rented, or shared with third parties or affiliates for their own marketing purposes. See our Privacy Policy for how we handle your information.

12. Dispute Resolution; Arbitration; Class Waiver

Any dispute arising out of or relating to the Services or these Terms shall first be addressed through good-faith negotiation. If unresolved, the dispute shall be finally resolved by binding individual arbitration administered by a recognized arbitration body agreed by the parties, and judgment on the award may be entered in any court of competent jurisdiction. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CREATIVE RAAZ MEDIA WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims must be brought within one (1) year after the cause of action accrues or be forever barred, to the extent permitted by law.

13. Governing Law

These Terms are governed by the laws applicable in the jurisdiction stated in your signed engagement agreement; absent such agreement, by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles, except where the law of your jurisdiction mandatorily applies.

14. General

These Terms, together with our Privacy Policy and Disclaimers, are the entire agreement regarding website use, and supersede prior discussions. If any provision is held unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. We may update these Terms at any time by posting a revised version; continued use constitutes acceptance. You may not assign these Terms without our written consent; we may assign them freely.